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AI Concierge for Hotels
An intelligent assistant that helps guests find the perfect room based on their preferences, assists with bookings, and provides up-to-date information about available services and special offers
All-in-One AI Solution for Modern Hotel Guests
Our innovative AI-powered platform gives your guests instant access to information, support, and booking services - reducing wait times and significantly improving their experience.
Whether you're looking to optimize staff costs, boost revenue, or deliver exceptional service around the clock, our smart technology is built to help you achieve exactly that.
AI Concierge Functions
A virtual assistant that responds to all guest requests in under 16 seconds - 24/7, with no breaks or days off
  • Handles Instant Bookings
    Instantly provides real-time availability and pricing - and completes the booking process in just a few clicks
  • Works 24/7
    Provides round-the-clock guest support - no days off, never gets sick, and always in a great mood.
  • Understands the Context
    The AI concierge is built on advanced artificial intelligence technologies, with human-like communication at the core of its capabilities.
  • Knows Everything About Your Hotel
    Responds to guest questions instantly - offering helpful details about your hotel, available services, and nearby attractions.
  • Communicates Across All Channels
    No matter where your guests reach out - website, messengers, social media, mobile app, or front desk - the AI concierge is there to respond instantly.
  • Simple Integration
    The AI concierge connects via API with all major systems – including PMS platforms, SiteMinder, MEWS, Oracle Hospitality, Protel, Clock PMS+ and leading CRM solutions.
Comparison of Responses from a Real Manager and an AI Concierge in a Late-Night Room Request Scenario



How the AI Concierge System Works Behind the Scenes
How It Works
Information
Upload the data your AI concierge needs to know - this can include your website, documents, audio, or video files
Access
Grant the AI concierge access to your system, allowing it to check availability and keep pricing up to date
Training
The AI concierge learns from your internal knowledge base and integrates with your existing systems – such as MEWS, SiteMinder, Clock PMS+, Oracle Hospitality, or Salesforce
Implementation
The AI concierge is tested in action and integrated into your business processes – including your website, social media, messengers, mobile app, and CRM
Choose Your Plan
Find the perfect AI assistant for your guest journey
AI Consultant
€ 1 500
  • Our AI-powered chatbot simulates human-like manager conversations in a question-and-answer format. It understands context in multiple interpretations, isn't limited by predefined scripts, and delivers uniquely personalized (human-like) responses. The system continuously learns new knowledge, communicates with multiple clients simultaneously across various channels and languages - 24/7, without interruption.
Get started
AI Sales Agent
€ 3 450
  • Simulates a full-fledged sales manager by engaging in natural dialogue to identify guest needs and recommend the best available room. Handles bookings, payment verification, and reservation details. Can modify bookings for early/late check-in or date changes. Also provides information about services - and sells them effectively.
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AI Concierge
€ 6 750
  • Simulates a personalized concierge service - offering full guest support before, during, and after their stay. Sends gentle reminders about check-in and check-out, manages booking changes, arranges transfers and local leisure, suggests relevant services and assists with purchases. Handles front desk requests and remembers each guest’s preferences for more personalized future visits.
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Professional Skills
The best way to improve your professional skills and increase your value
  • 90%
    Response Time Reduction
    The average response time drops from 5–10 minutes to just 10–20 seconds – making it 30–60 times faster. This significantly boosts customer satisfaction, reaching up to 90%


  • 30%
    Increased Conversion and Revenue
    Boost booking conversion rates by 20–30% through instant access to room availability and personalized offers
  • 65%
    Saving Time and Resources
    Optimizing staff workflows through automated guest request processing can save up to
    € 10 000 per month for an average hotel
  • 40%
    Improved Service Quality
    Guest satisfaction increases by 25–40% thanks to instant responses to their requests and needs
  • 50%
    Attracting New Guests
    A 40–50% increase in positive reviews boosts your hotel's online reputation, helping attract more new customers
  • 20%
    Smart Analytics and Optimization
    Collecting guest preference and behavior data helps optimize services and offers – increasing cross-sales and average spend by 15–20%
AI Integration Across Hotel Chains
Our technology gives your guests instant access to information, support, and bookings - reducing wait times and improving service quality.
If you're looking to optimize staffing costs, increase revenue, and deliver top-tier hospitality, our AI solutions are made for you.
Development Stages

Dataset Collection

  • Preparing existing data
  • Structuring and organizing information
  • Cleaning data from irrelevant or outdated content
  • Chunking data into logical, interconnected blocks
  • Annotating data with tags and explanations for AI training
  • Creating test questions for evaluation and quality assurance.

System Architecture

  • Designing the overall architecture
  • Developing the back-end
  • Building a database for data storage
  • Creating server-side scripts for data processing
  • Developing an API interface for integrations
  • Building an admin panel to manage the bot
  • Creating front-end scripts

AI Development

  • Selecting and configuring models (API / Open-source)
  • Training the models on the dataset (absorbing the knowledge base)
  • Integrating the model with the back-end (assembling the full system)
  • Evaluating performance using a validation dataset
  • Improving model performance (tuning parameters, refining prompts, optimizing the dataset, retraining, and re-evaluating)

System Expansion

  • Checking available dates and current prices
  • Booking hotel rooms
  • Ordering hotel services
  • Processing and verifying payments
  • Sending booking/order confirmations
  • Modifying bookings or service orders
  • Integrating third-party partner services, and more

Deployment,Training and Support

  • Final acceptance of completed work
  • Preparing and launching the system in production
  • Hosting the back-end on the client’s server
  • Integrating the AI Concierge into the client’s business processes
  • Providing an API interface for external integrations
  • 12 months of technical support - free of charge
  • Pro Support – scope, tasks, and pricing defined individually
  • Solution personalization - € 1 150 per iteration
Submit a Connection Request
Request a free demo version!
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Сontacts
Phone: +48 694 670 955
Email: info@x-ibis.com

X-IBIS SP. Z O.O
Polska, 03-532 Warszawa
ul. Obwodowa 16/7
NIP: 5242989158
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